Refund & Cancellation Policy

Last updated: 23 June 2026.

Cancellation

Cancel anytime, yourself, from the billing portal. Your access continues to the end of the paid month and you won't be charged again. No cancellation fee, no calls required.

Refunds we grant

• 14-day first month: new customers who cancel within 14 days of their first charge and have received at most one report may request a full refund of that first month.
• Service failure: if we miss our stated SLA (first report more than 5 business days late, or a monthly report not delivered) and can't resolve it within 5 business days, that month is refunded or credited.
• Duplicate/accidental charges: refunded promptly.

Not refundable

Past months already delivered (you received the recurring value).

How to request

Email support@getcitewatch.com or use your billing portal. Eligible refunds are processed via Stripe within 3 business days.